Customer Success Story
E-Commerce Retailer Increases Orders Fulfilled by 400% In Month One
Integrated with SellerCloud and SAP
Implemented MobileShelf solution in 15 days
Increased order velocity without adding additional workers
McDonald Paper & Restaurant Supplies is a midsize wholesale & e-commerce retailer that experienced continued high online order growth. They were not able to reliably hit their target number of fulfilled orders per day. Their current manual picker process could not scale to meet the new demand.
After implementing the Prime Robotics MobileShelf robotic automation solution in just 14 days, they increased capacity by nearly 400% in month one. McDonald can now meet demand without adding workers.
McDonald can scale capacity at their warehouse on demand with current Prime Robotics system without any further automation investment
At the new facility in Philadelphia, with the only employee hired before the COVID lockdown, Eugene began filling orders. With the new facility’s automation system up and running, he quickly shifted the majority of order volume from Brooklyn. With MobileShelf robots and one employee, the new facility quickly began filling up to 1,000 orders a day.
“Just as I was opening a new warehouse in Philly and turning the on the Prime Robotics system, COVID hit. Sales went through the roof and I couldn’t hire workers. In weeks we scaled Philly effortlessly from 0 to 1,000 orders a day. When you consider the reasonable cost and how easy it was to deploy, everyone should do it.”
Prime’s system is flexible to interface with McDonald’s order management system (OMS), SellerCloud, and SAP. This enabled the printing of shipping labels right at the Pick Station. There is a conveyor at the end of the Pick System to take the ready-to-ship packages to the shipping dock.
Today Eugene’s a big fan of Prime Robotics’ insightful reports. “The daily report generated is one of the emails I open every morning – it’s simple and clear and it not only tells me how the robots are doing, but it also gives me the pulse of the Philly operation.”
McDonald is now capable of scaling operations to process up to 3,000 orders a day if they were to move to a 24-hour workday.